Partnered with Samsung to perform usability testing and competitive market analysis for their visual voicemail app redesign, which is expected to be released in Q1/2020. I will release images and information about the study itself once the product is released.

I served as research lead of four-person team whose duties which included recruiting participants, designing the usability study, moderating interviews, data analysis, data interpretation, and also served as the liaison with client. I delivered a comprehensive usability study using both quantitative and qualitative measures including task efficiency, task completion rates, think aloud protocol, a visual sorting task, and competitive market analysis.

More to come in mid-late March 2020.